TIMELINE
August 2011 ~ January 2012 (6 month)
DELIVERABLES
Complete set of wireframes for 3 platforms
Complete set of visual designs for 3 platforms
Animated screen for key flows
BRIEF
Redesign GoPayment, a multi-platform (mobile, tablet, web) payment system for merchants that uses small add-on swiper for smartphones. Intuit selected Fjord to reimagine their payment system as a useful and delightful tool for their users.
TEAM
Service Design Lead
> Interaction Designer (iPhone, iPad)
Interaction Designer (web)
Visual Designer (iPhone, iPad)
Visual Designer (web)
Project Manager
New York, San Francisco
Final Screens
^ Store front for GoPayment iPad app and iPhone app
Interaction Design
^ Sample page for main navigation system for 3 platforms
^ On-boarding experience on GoPayment service was long and tedious. I looked at other competitors and the business objectives and reconfigured the process into 5 step process.
^ Sample pages of wireframe for iPad app
PROCESS
- Workshop – Desktop research – Concept development – UX design for multiple platform (iPhone, iPad, web)
ROLE
- main interaction designer for iPhone and iPad apps (mobile experience has been translated to web later in the phase by another interaction designer)
- generated design concepts that carried throughout the product
- set up user flows and overall architecture of the service
CHALLENGE
- considering multiple platforms and translating design into one another in harmony
- pushing simplicity over system legacy
RESULT
- iPhone and iPad apps launched at App Store in December 2012(GoPayment is now communicated as a sub-product of Quickbooks)
- Intuit came back to Fjord to design the consumer experience of GoPayment