Intuit. GoPayment Multiplatform Payment System

2012 - Fjord - Product Design


August 2011 ~ January 2012 (6 month)


Complete set of wireframes for 3 platforms
Complete set of visual designs for 3 platforms
Animated screen for key flows


Redesign GoPayment, a multi-platform (mobile, tablet, web) payment system for merchants that uses small add-on swiper for smartphones. Intuit selected Fjord to reimagine their payment system as a useful and delightful tool for their users.

Service Design Lead
> Interaction Designer (iPhone, iPad)
Interaction Designer (web)
Visual Designer (iPhone, iPad)
Visual Designer (web)
Project Manager

New York, San Francisco

Final Screens


^ Store front for GoPayment iPad app and iPhone app

Interaction Design


^ Sample page for main navigation system for 3 platforms

2012 Gopayment flow

^ On-boarding experience on GoPayment service was long and tedious. I looked at other competitors and the business objectives and reconfigured the process into 5 step process.


^ Sample pages of wireframe for iPad app


  • Workshop – Desktop research – Concept development – UX design for multiple platform (iPhone, iPad, web)


  • main interaction designer for iPhone and iPad apps (mobile experience has been translated to web later in the phase by another interaction designer)
  • generated design concepts that carried throughout the product
  • set up user flows and overall architecture of the service


  • considering multiple platforms and translating design into one another in harmony
  • pushing simplicity over system legacy


  • iPhone and iPad apps launched at App Store in December 2012(GoPayment is now communicated as a sub-product of Quickbooks)
  • Intuit came back to Fjord to design the consumer experience of GoPayment